In our view, your bank should consider the “bigger picture” and not voluntarily provide the photograph to its customer, because by doing so, it could open itself up to a host of liability issues. Instead, the bank should tell the customer that it will only provide such information in response to a lawful subpoena or at the request of a law enforcement agency. Meanwhile, if the elderly customer suspects wrongdoing, the bank should consider filing its own report of potential elder abuse with the appropriate authorities.
We have an elderly customer who is asking for a picture that was taken at one of our ATM facilities by the security camera. The gentleman claims that a caretaker took money out of his account, and he wants the picture as proof. We can match the date and time of the picture with the withdrawal, but even so, should we provide it to him?
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