If a customer loses a cashier’s check or it is lost in the mail, how long does a customer have to wait to request a refund or reissue?

A customer may assert a claim for a lost cashier’s check by signing a “declaration of loss” that meets the Uniform Commercial Code’s (UCC) requirements. The customer may sign the declaration of loss as soon as they become aware of the loss, but the claim will not be enforceable until ninety days after the date of the original check.

If your bank chooses to reissue the cashier’s check prior to the expiration of the ninety-day period, it runs the risk of paying the amount of the check twice. After the expiration of the ninety-day period, your bank may pay the customer the amount of the original check and refuse to pay the original check, if presented.

For resources related to our guidance, please see:

  • Uniform Commercial Code, 810 ILCS 5/3-312(a)(3) (“‘Declaration of loss’ means a written statement, made under penalty of perjury, to the effect that (i) the declarer lost possession of a check, (ii) the declarer is the drawer or payee of the check, in the case of a certified check, or the remitter or payee of the check, in the case of a cashier's check or teller's check, (iii) the loss of possession was not the result of a transfer by the declarer of a lawful seizure, and (iv) the declarer cannot reasonably obtain possession of the check because the check was destroyed, its whereabouts cannot be determined, or it is in the wrongful possession of an unknown person or a person that cannot be found or is not amenable to service of process.”)
  • Uniform Commercial Code, 810 ILCS 5/3-312(b) (“A claimant may assert a claim to the amount of a check by a communication to the obligated bank describing the check with reasonable certainty and requesting payment of the amount of the check, if (i) the claimant is the drawer or payee of a certified check or the remitter or payee of a cashier’s check or teller’s check, (ii) the communication contains or is accompanied by a declaration of loss of the claimant with respect to the check, (iii) the communication is received at a time and in a manner affording the bank a reasonable time to act on it before the check is paid, and (iv) the claimant provides reasonable identification if requested by the obligated bank. Delivery of a declaration of loss is a warranty of the truth of the statements made in the declaration. . . .”)
  • Uniform Commercial Code, 810 ILCS 5/3-312(b) (“If a claim is asserted in compliance with this subsection, the following rules apply: (1) The claim becomes enforceable at the later of (i) the time the claim is asserted, or (ii) the 90th day following the date of the check, in the case of a cashier’s check or teller’s check, or the 90th day following the date of the acceptance, in the case of a certified check. (2) Until the claim becomes enforceable, it has no legal effect and the obligated bank may pay the check or, in the case of a teller’s check, may permit the drawee to pay the check. Payment to a person entitled to enforce the check discharges all liability of the obligated bank with respect to the check. (3) If the claim becomes enforceable before the check is presented for payment, the obligated bank is not obliged to pay the check. (4) When the claim becomes enforceable, the obligated bank becomes obliged to pay the amount of the check to the claimant if payment of the check has not been made to a person entitled to enforce the check. Subject to Section 4-302(a)(1), payment to the claimant discharges all liability of the obligated bank with respect to the check.”)