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If we have an ADA-compliant website, ATM’s with Braille, an interactive voice response (IVR) phone system, online banking, mobile banking, and a call center, is our bank fully compliant with the ADA? Is there anything else we have to do with our phone system? I am not sure if you can advise on this without actually auditing our website and services. – IBA Compliance Connection

IBA Compliance Connection

Your go to source for compliance!

If we have an ADA-compliant website, ATM’s with Braille, an interactive voice response (IVR) phone system, online banking, mobile banking, and a call center, is our bank fully compliant with the ADA? Is there anything else we have to do with our phone system? I am not sure if you can advise on this without actually auditing our website and services.

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While your bank has taken many positive steps towards compliance with the Americans With Disabilities Act (ADA), we agree that we cannot determine whether your bank’s website, ATMs, phone system and mobile banking are fully ADA compliant without a specialized audit.