IBA Compliance Connection

Your go to source for compliance!

We received a nonwage garnishment from the county, but we do not have any customers that match the name on the order. There may be a match for a former customer’s account, but we cannot determine whether this is the case because the order provides only the last four digits of the debtor’s social security number. How should we respond?

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We believe that it would be a best practice to contact the county’s attorney listed on the nonwage garnishment order and advise the county that you do not have any matches based on the information provided. You may want to request a full social security number to confirm that you do not have any existing customers who would match the information in the nonwage garnishment order.